Comments on: Come on Dell, Show us the Numbers http://cynicminds.wordpress.com/2007/06/04/come-on-dell-show-us-the-numbers/ The best part about being a cynic is being right so much. Sat, 30 Jun 2007 18:18:45 +0000 http://wordpress.com/ hourly 1 By: anne@dell http://cynicminds.wordpress.com/2007/06/04/come-on-dell-show-us-the-numbers/#comment-73 anne@dell Tue, 05 Jun 2007 21:43:41 +0000 http://cynicminds.wordpress.com/2007/06/04/come-on-dell-show-us-the-numbers/#comment-73 Your excitement and enthusiasm regarding Dell's offering of Ubuntu is certainly appreciated. The good news is that customers who truly want Dell systems are voting with their dollars. We are delighted to be able to offer choice, and frankly are still in a vertical learning curve for this offering. For example: Due to an ordering system glitch during the weekend, we inadvertently removed extended warranty and CompleteCare options from our “configurator.” We’re working to get the issue resolved as quickly as possible and those options will be reinstated this afternoon. And on a broader note, we are collecting a huge amount of customer feedback from this initial step and be assured it will be considered as we move forward with the development of our broader Linux strategy. Stay tuned to www.direct2dell.com for updates. Your excitement and enthusiasm regarding Dell’s offering of Ubuntu is certainly appreciated. The good news is that customers who truly want Dell systems are voting with their dollars. We are delighted to be able to offer choice, and frankly are still in a vertical learning curve for this offering. For example: Due to an ordering system glitch during the weekend, we inadvertently removed extended warranty and CompleteCare options from our “configurator.” We’re working to get the issue resolved as quickly as possible and those options will be reinstated this afternoon. And on a broader note, we are collecting a huge amount of customer feedback from this initial step and be assured it will be considered as we move forward with the development of our broader Linux strategy. Stay tuned to http://www.direct2dell.com for updates.

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